TAMPA, Fla., Dec. 4 /PRNewswire/ — In an environment of enormous demand, Mortgage Contracting Services (MCS), provider of property preservation and inspection services to the mortgage industry, today announced that the company has streamlined its quality control systems and procedures with the creation of a new internal quality assurance department. The group is headed by Stacey Baumann, who reports to MCS’ CFO, Mike Carroll.
With increasing inventory, it has become critical for field service providers to have robust quality control systems in place to discover where process improvements can be made, identify potential risks and minimize losses. For servicers, property preservation can impact financial and regulatory risk, which means they must partner with vendors who can protect the value of assets during all stages of delinquency and default. Additionally, these vendors must be able to perform quality control reviews to ensure servicers remain in compliance with government regulations.
“While we have always had a comprehensive quality control program, in today’s environment, we felt it was necessary to create a new department dedicated solely to monitoring and benchmarking our processes and procedures,” said Allan Martin, CEO of MCS. “Our customers need the assurance that we are operating efficiently and effectively to protect their assets, and having a system-wide process to ensure consistency and compliance is paramount. In addition, the quality assurance department is responsible for producing internal scorecards that allow us to continually improve the service levels we provide to our customers.”
MCS began by conducting thorough reviews of the current system to ensure there were standard operating procedures across the company. The department is also doing sample testing within a statistical model to measure time frames and look at the quality of work performed. As part of that testing, MCS will be able to make sure that the property preservation and inspection work is being completed within service level agreement timeframes.
About Mortgage Contracting Services
Founded in 1985, MCS is a national property preservation company. Services include property inspections, property preservation, REO property maintenance, hazard claims administration and valuation services. Working for some of the nation’s largest servicers, MCS is recognized as the most efficient and effective inspection and preservation company in the market, having built a reputation as a result of focused-based performance, specialized service and consistent service excellence.
For more information, please visit http://www.mcsnow.com/. MEDIA CONTACTS: Jennifer-Robyn Meier/Nneka Egwuatu Mortgage Contracting Services 678.336.6540/678.781.7229
Mortgage Contracting Services
CONTACT: Jennifer-Robyn Meier, +1-678-336-6540, or Nneka Egwuatu,+1-678-781-7229, both of Mortgage Contracting Services
Web site: http://www.mcsnow.com/